Refund Policy

Refund & Return Policy

Last updated: August 2026

14-Day Return Window

We offer a 14-day return policy from the date you receive your order. If 14 days have passed since your purchase, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In the original packaging, sealed and unopened
  • Not a perishable or hygiene item that has been opened (for health and safety reasons)

How to Initiate a Return

To start a return, contact us at:

Please include your order number, reason for return, and a photo of the item. We will provide return instructions within 24 hours.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–5 business days to your original payment method.

Damaged or Defective Items

If you received a damaged or defective item, contact us immediately with photos and we will send a replacement or issue a full refund at no additional cost.

Non-Returnable Items

  • Opened hygiene or personal care products
  • Items not in original condition or missing packaging
  • Items returned after 14 days